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Find answers to common questions or get in touch with our support team.
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Frequently Asked Questions
How do I take a good passport photo?
Please refer to our detailed Photo Guidance for tips on lighting, background, and facial expression.
What file formats do you support?
We support JPG, PNG, and HEIC file formats. Ensure your photo is between 100KB and 10MB and has a minimum resolution of 600x600 pixels.
Is my photo saved on your servers?
No, we prioritize your privacy. Your image is never saved to our servers or sent over email.
How long does it take to get a response?
We typically respond to all support requests within 24 hours during business days. For urgent technical issues, we aim to respond within 4-6 hours.
Can I request new country requirements?
Yes! If you need photo requirements for a country we don't currently support, please contact us with the "Updates to new regulations" subject and we'll add it.